Basecamp Childcare at South Rise FAQs
We've tried to cover everything here but please get in touch if you need more information. 

Is Basecamp at South Rise Ofsted registered?

Basecamp are taking over Breakfast Club and After School Club at South Rise and this is classed by Ofsted as a new provision. As soon as Basecamp was confirmed by South Rise as the new provision we formally notified Ofsted and requested an initial inspection, and now we’re waiting to hear from Ofsted the date they intend to come. This is the standard process; at Basecamp we are experienced in ensuring all Ofsted requirements are in place and maintaining excellent standards. 

What’s the adult to child ratio at Basecamp? 

This will depend on the Ofsted inspection. We will adhere to Ofsted requirements 

What qualifications do Basecamp staff have? 

All of the Basecamp staff at South Rise are experienced school staff and possess relevant qualifications including safeguarding and paediatric first aid. Basecamp staff preparing food have food safety qualifications. 

What training does Basecamp provide to its staff? 

At Basecamp we are committed to providing high quality childcare, and it’s only by supporting and developing our valued members of staff that we can achieve this; we offer our highly valued team on-going training to develop their childcare skills and knowledge. 

Where can I find the Basecamp safeguarding policy? 

Our safeguarding policy is on our website. If you’d like to request a copy please email southrise@basecampchildcare.co.uk. When Basecamp childcare takes over the provision in September there will be a printed copy of the policy on display within the setting. Please ask a member of staff if you would like to see this.  

Who is the Safeguarding Lead at Basecamp? 

Jon Coppen is the qualified Designated Safeguarding Leads for Basecamp. 

What policy does Basecamp have for data protection? 

Our data protection policy is on our website. If you’d like to request a copy please email southrise@basecampchildcare.co.uk. When Basecamp childcare takes over the provision in September there will be a printed copy of the policy on display within the setting. Please ask a member of staff if you would like to see this.  

Why is Basecamp not-for-profit? 

Basecamp is not-for-profit because we believe that childcare should be affordable, accessible and that quality and standards shouldn’t ever be compromised by commercial objectives. It’s our ethos to be a childcare provider with purpose, we do as much as we can to support the families whose children we care for and to serve our local community. 

How many children attend Basecamp? 

The number of children attending each Basecamp will depend on the day of the week and the time of the day. Our maximum capacity at any one time is 40 children. 

Are children from different age groups kept apart at Basecamp? 

Whilst we have a range of age-appropriate toys, activities, and play equipment, children are free to mix with each other, this means siblings can play together without any restrictions, and many of our younger and older children form new friendships, which they also benefit from when they are in their school environment. Our wonderful team are very mindful of our youngest children, and provide them with extra support and reassurance, especially when they are new to Basecamp.  

Who can I speak to at Basecamp if I have any concerns? 

In the first instance please let one of the Basecamp Team Leaders on site know if you have a concern and they will do their best to address this for you. If necessary concerns can be escalated and managed more formally by Jon Coppen- jon@basecampchildcare.co.uk

Does Basecamp support children with SEN? 

All members of the Basecamp team are experienced in working with children who have SEN. We will work closely with school staff to ensure we provide the best possible support to our SEN children. If a child with an EHCP requires one-to-one care we will seek to provide this.   

Do children do homework at Basecamp? 

Our focus is on nurturing a child’s individual needs. If a child would like to do homework, we are happy to support this. Parents and carers should discuss this with the team on site.   

Do Basecamp collect children from clubs at school? 

Yes, if you’d like to arrange this please talk to the team on site. 

What happens when my child starts Basecamp? 

When parents register their child(ren) with Basecamp we ask them to share details, for example their child’s likes and dislikes, and what games and activities they enjoy. Before any child starts the whole team is briefed in advance. 

Together our staff will do as much as possible to welcome and settle children when they join. Our team can also liaise with parents and teachers to discuss and accommodate any specific needs or considerations.  

Do I need to register my child before booking Basecamp childcare? 

Yes please, this only take a few minutes online, or we can email you our registration form if you’d prefer.  

Each child requires a separate registration and we ask for essential details including any medical conditions, allergies, or SEN, and emergency contact details which are safely stored in line with our data protection policy.   

Parents and carers are welcome to register their child/ren with Basceamp at any point, there’s no obligation to make a booking at the same time. Parents and carers who register online create their own account and access to our online system where they can arrange Basecamp childcare at their own convenience, make payments and view and download invoices.  

How flexible are Basecamp bookings? 

Basecamp childcare is available to book on a regular or ad hoc basis. Parents and carers are welcome to arrange their childcare with Basecamp based on their own personal requirements. Providing there’s availability bookings can be made when it’s most convenient for parents and carers; whether that’s months in advance or on the same day.  

Basecamp fees are charged at 30 minute increments and there are no minimum requirements after the first 30 minutes.  

How do I pay for Basecamp Childcare? 

We accept card payments for bookings made online. If parents and carers prefer to arrange Basecamp childcare by phone or email they can pay by making a bank transfer. 

Contract bookings (i.e. the same sessions booked on a regular basis) are invoiced monthly in arrears. Ad hoc bookings (i.e. different sessions booked on different days) are invoiced weekly in arrears.

Same day online bookings are paid for at the point of booking. 

Parents and carers can use childcare vouchers or universal credit towards the cost of Basecamp Childcare.  

What is the cancellation policy for Basecamp bookings? 

At Basecamp it’s imperative we maintain our adult to child ratios, and this involves staffing accordingly. We will also always do our best to accommodate parents and carers requirements and provide flexible booking options. To be able to achieve this we operate a cancellation policy.  

Before and after school bookings: 

  • To cancel or amend a contract booking (i.e. the same sessions on a regular basis) we require a minimum 7 days notice.  
  • If contract bookings are amended with less than 7 days notice we will always try to accommodate the different arrangements, however this will depend on our staff’s availability.  
  • If contract bookings are cancelled with less than 7 days notice we will always consider any mitigating factors, however we reserve the right to charge a cancellation fee equivalent to one week’s fees.  
  • To cancel or amend an ad hoc booking (i.e. an individual session) we require a minimum of 24 hours notice.  
  • If ad hoc bookings are amended with less than 24 hours notice we will always try to accommodate the different arrangements, however this will depend on our staff’s availability. 
  • Ad hoc bookings cancelled with less than 24 hours notice we will be invoiced as usual and can be used as credit towards future bookings.  

School holiday bookings:

  • We treat school holiday bookings made seven or more days before the first day of the booking as advanced bookings. 
  • To cancel or amend advanced school holiday bookings we require a minimum of seven days notice.  
  • If advanced school holiday bookings are amended with less than 7 days notice we will always try to accommodate the different arrangements, however this will depend on our staff’s availability. 
  • Advanced school holiday bookings can be cancelled with notice of 7 days or more. Bookings cancelled with less than 7 days notice will be invoiced as usual and can be applied as credit towards future bookings.  
  • We treat school holiday bookings made less than even days before the first day of the booking as ad hoc bookings. 
  • To cancel or amend an ad hoc booking we require a minimum of 24 hours notice.  
  • If ad hoc bookings are amended with less than 24 hours notice we will always try to accommodate the different arrangements, however this will depend on our staff’s availability. 
  • Ad hoc bookings cancelled with less than 24 hours notice we will be invoiced as usual and can be used as credit towards future bookings.  

We request that parents and carers make any cancellations or amendments of any bookings online, by email or phone. During all Basecamp sessions our childcare team are entirely focused on taking care of children and cannot deal with the administration of any bookings.  

Any bookings cancelled by Basecamp will be refunded in full. 

Please note that we reserve the right to refuse or exclude any person at any time prior to or during a session if, in our opinion, that person is incompatible with the general wellbeing and safe running of our provision. No refund will be given in this event, and any costs incurred, including any damage, will be the liability of the Parent/Carer and they will be required to collect their child/ren immediately. 

 We pride ourselves on the quality of our staff and their training and experience. Excluding a child will be the last resort should we be unable to resolve an issue with the child/ren and their Parent/Carer. We also reserve the right to refuse a booking if our on-site or office staff are subject to any disrespectful or abusive behaviour. 

Please note that we reserve the right to amend any or all of our cancellation policy. Registered parents and carers will be given 7 day's notice before any changes become effective. 

 What food does Basecamp provide?  

Before school children are served breakfast; a selection of healthy cereal, toast with a choice of spreads, and fresh fruit. To drink we serve children water, milk, or fruit juice.  

After school at Basecamp we have a daily menu of healthy and nutritious food that children enjoy at snack times, including fresh fruit and veggie sticks, raisins, bagels and crackers, and at teatimes, including freshly cooked pasta, baked potatoes, sandwiches, and soup.  

Children at Basecamp always have access to fresh water to drink after school, and on especially cold days in the winter we serve warm milk or hot chocolate.  

Children are always fed as soon as they arrive at Basecamp after school, not all children eat at the same time or the same food because they arrive and leave at different times throughout each session.  

During school holidays children are served the same snacks as before and after school during term time, and we ask that they bring their own packed lunch.  

 How does Basecamp monitor children with food allergies? 

When parents enrol their child/ren with Basecamp we ask for details of any food allergies, we safely store this information and ensure all staff are aware of children with allergies, and provide a photo of each child with a list of their allergies attached.  

Our qualified First Aiders receive training to use an EpiPen.  

Does Basecamp have a behavioural policy? 

At Basecamp we are proud of our caring and inclusive culture, our staff lead by example with values of kindness, tolerance and understanding, and encourage all children to recognise why these values are important for all of us, at Basecamp and beyond.  

To support this culture, we apply the Zones of Regulation to help children understand their emotions, how their feelings can affect their behaviour and interactions, and the positive techniques they can use.  

We strongly believe in gentle conflict resolution; staff use this approach as far as possible, however if necessary, staff will implement more structured measures, for example a time-out. Staff will always explain the reasons why to a child, and also their parent or carer.  

Does Basecamp have a policy on discipline? 

As far as possible Basecamp staff will support children to understand their emotions and use the techniques in the Zones of Regulation to promote positive behaviours and relationships. In the event that this approach is not effective, and if a child’s behaviour is continually aggressive or poses a risk to themselves, other children or our staff, as a last resort will ask parents or carers to remove their child from the setting.

 

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